Everyone likes to make resolutions at the start of a new year, but instead of making plans and goals, why not just crack on?
It can be easy to think solely about growth targets and profit margins as a new year approaches, and where you want to end up this time next year before January has even begun – but there are so many other areas to consider.
Perhaps you need a shift in structure, or your processes need a tweak. Maybe your team need to become more commercially minded, or take more time to prioritise their own learning and development. Or you might even decide you need to reassess the value you offer clients, and confidently raise your prices.
These are just some of the things we’ll be exploring in this quarter’s content.
In this session, Simon will be drawing on Simon will be drawing on his 25 years of experience in measuring agency client relationships to show you how clients’ expectations of their agency partners are changing, and why client satisfaction just isn’t enough anymore.
Lots of things can lead to team conflict – maybe someone has been promoted and is now giving orders to ex-peers who don’t like it, or maybe a new starter is a bad culture fit and it’s causing friction.
But how do you handle it when it happens? What can you do to make sure a similar situation doesn’t reoccur?
In this month’s HR & people mastermind, we’re talking about how to manage team conflict.
“It instantly made it easier to communicate with our prospects. It’s almost like a menu for them to choose from at this point,” says Joe Daniels, chief operating officer of Treacle.
As a creative agency, it can be hard to slap a process around what you do – especially if the service you offer is more consultative.
In this operations mastermind, Joe will be taking us through how he made his business more efficient by productising his agency’s service offering – AND made it easier to sell to new prospects in the process.
How do your agency’s processes and operations compare to other businesses like yours?
Join us live to hear the results from Clockwork – the first global survey of agency process and operations – in partnership with Scoro. • Meet other process-minded agency leaders to hear the state of the nation when it comes to agency operations