James Doughty is documenting all of Matter of Form’s core processes.

“We were inventing everything we did from scratch. Every time we had a new pitch, we were reinventing the service line – we’d offer new things.”

James has spent the last year leading a project to codify the luxury agency’s service offering and project delivery processes, and he’s now expanding that to document all the businesses’s core processes – from sales through to recruitment.

It has been quite the journey! 

“Not having standardised way of doing things was eating away the business.”

Join us and find out how to approach a project like this.

  • Where do you start? (“We started with client processes and we ended with people processes.”)