No matter how great your team is, every agency owner faces a day when redundancy talks appear on the horizon. 

But if you’ve never had to do it before, or have never been told how to do it properly, it can be pretty daunting. Nobody wants to be that guy. 

Even worse, if you get too bogged down with the ‘correct’ steps to take, you can come across as robotic and emotionless. 

“I think sometimes owners get very tied down in the process, that they forget this is a person who’s about to lose their job,” says Helen Kirk-Blythe, co-founder of Complex HR. 

“We support our clients through the process from start to finish, but always remind them that there are people involved – it’s not just a process.”

In this month’s CEO Summit, the ‘HR Helens’ will be taking us through:

• What should your redundancy process look like?
• What should you say?
• How should you say it?
• When is the law not on your side?
• How can you handle these conversations empathetically?

“The better you manage them, the easier these things are,” says co-founder Helen Manson. 

If this is something you’re going through right now, or something you think you need to be prepared for, come along to pose your questions to the experts and find out how to navigate these delicate situations.