Meet Bespoke HR: The Personal HR Consultants That Understand Your Team

5 months ago

Read more about why Bespoke HR is the latest Agency Hackers Recommended Partner

In the busy world of business, having personalised HR solutions is vital.

And Agency Hackers’ latest Recommended Partner, Bespoke HR is a family-operated consultancy that is completely redefining human resources support for small/medium sized businesses.

With a team of CIPD-qualified experts, the team offers a spectrum of services tailored to the individual needs of its clients, from recruitment to redundancy. And they do all of this while creating a personal connection and building unique solutions for each individual business.

Their approach as an outsourced HR and payroll function prioritises flexibility, transparency, and a deep understanding of the hurdles faces by agencies. They do employment contracts, disciplinary action advice, grievance procedures, HR health checks, mentoring, performance appraisals, redundancies, personality profiling and much much more.

The Bespoke Beginning

Bespoke HR was launched in 2005 by Alison King, after she was made redundant on her return from maternity leave. She found that there were few flexible working opportunities available, combined with a real lack of affordable HR for small businesses at that time, so Bespoke HR was born.

Armed with business cards she designed herself, Alison initially grew the business through networking (whilst juggling a young family). Fast forward to today, and Bespoke HR now employs 15 staff and works with over 130 clients from start-ups to global corporations. Some of the first clients from the early days are still clients today, and over half of new customers every year come through recommendation. 

What’s On Offer

Bespoke HR can help if you have an urgent HR issue as well as providing long term strategic HR support. 

Services include: 

  • Contracts of Employment
  • Disciplinary Action Advice
  • Employment Law Advice
  • Grievance Procedures
  • HR Health Check
  • Mentoring (including in-house HR resource)
  • Payroll services 
  • Performance appraisals
  • Personality profiling
  • Policies and Procedures
  • Recruitment
  • Redundancies
  • Settlement Agreements
  • Sickness and Absence
  • Training and Development (individual bespoke courses) 

How It All Works

Every client is assigned an individual HR consultant, who is matched up with you based on the industry you work in. This allows them to fully understand the challenges you face as an agency and really get to know the ins and outs of the team.

  • But the beauty of this model however is that the consultant has the back-up and support of the entire team and Managing Consultant at BespokeHR. Consultants can come to your workplace and get to know your team, or just be at the end of the phone or email when needed.

The Bespoke consultants get to know the business, and become an extension of the team. Some of the larger competitors offer call centre style HR support, which can be frustrating for founders and often comes off as impersonal.

Marketing Manager Emma Mackley shared: “We think this sets us apart from the rest. We also don’t tie customers in to lengthy rolling contracts, another major frustration for businesses we speak to. 

  • “As a founder-led business, we also understand the agency model (operating in a similar way of ourselves) and the challenges of scaling up and succession planning.

“We offer a transparent pricing model, with plan packages that vary depending on how much / little HR support is required. Plans range from 2 hours per month up to 32. We also want to provide value for money, so we allow clients to roll over any unused hours in a month for up to three months.

If you have an urgent HR issue, you can book a free 15 call with Founder, Alison here.

More information on how BespokeHR could work for you can be found here.

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