The Account Management & Client Services Summit

This is your chance to hear how other agency client services leaders are engaging clients, growing accounts and developing their roles
• Get inspired! Take away ideas to implement in your agency

Tuesday 10th September 2024 – 9.30am to 5pm
The British Library, Kings Cross

Client services and account management is the beating heart of an agency.

So, how are you engaging and nurturing clients? What makes a good client relationship? And how are you developing the roles within your client services team?

Happy Clients is an afternoon where you can learn from – and be inspired by – others within client services who are striving to make their client services function the best it can be.

  • You’ll hear candid stories of failure and success from other agencies on a path to make their client relationships stronger.
  • You’ll also get to talk confidentially about your business with people who know what it’s like to walk in your shoes… because they’re currently doing it.
  • You can hear how other businesses are delivering an exceptional client experience and building long-term, successful relationships.

Meet other people improving how their agency runs

Happy Clients is a day that will help you get inspired, and meet other agency client services and account leaders that you can learn from.

We blend interactive talks and group discussion.

  • We dot you around the venue so you can interact – and we mix up the groups so you meet different people.
  • We poll you before the event to see what you want to talk about.
  • We make sure all the talks are original and interesting. We facilitate questions and reflections throughout.

It’s aimed at agency leaders and their process or operations leaders – but anybody can come.

  • Our venue is the Knowledge Centre at The British Library. We have the entire building, so you will explore the venue interacting with different agency leaders. We mix up the groups so you meet different people.
  • We poll you before the event to see what you want to talk about.
  • We make sure all the talks are original and interesting. We facilitate questions and reflections throughout.

Five Rooms of Learning and Inspiration

Bronte Room
Dickens Room
Theatre
Elliot Room
Chaucer Room

Full running order coming soon… Check back two months before the event!

Q: What actually happens on the day?

We start the event at 9.30am, so try to arrive by 9am.

The day’s format is pretty simple: you will spend some time hearing from guests with interesting stories that you can learn from, and you will also spend some time in small groups discussing your journey with like-minded agency leaders.

The event is hosted by an Agency Hackers facilitator who makes sure that everybody with something interesting to say gets heard. (We poll attendees before the event, so we know who to ‘pick on’ on the day.)

Q: Who will I hear from? Who are the speakers?

The people you’ll hear from are all agency leaders with interesting stories to tell about agency process or operations.

We also decide who to spotlight based on the information we capture in the weeks before. (Look out for our emails!)

We will publish the line-up a few weeks before, but mostly we hope that you will trust us to select interesting folk from our audience. We find that the people who choose to attend our events are overwhelmingly on fascinating journeys that will resonate with you.

Also, the ‘talks’ aren’t really linear presentations. They’re more like structured case studies, with lots of questions and reflections from the audience.

You could potentially call them ‘fireside chats’, but these are not rambling cosy conversations. They are planned and structured . We put a lot of work into researching our guests, out of respect for your time.

Q: Who can attend?

This event is mainly for people who work in client services in agencies but it’s potentially of interest to anybody interested in making their agency run better.

Basically, anybody can attend if you think it looks up your street.