Scaling Your Agency Without Losing Control

Keeping an agency working can feel like juggling a hundred things at once.

You’re tracking projects, managing cashflow, keeping clients happy – and at the end of the month, you’re turning a profit. But there’s a tipping point for every agency, where it’s hard to break out of the chaos. 

If you’ve ever felt bogged down by too many tools – tracking the wrong numbers, or struggling to scale efficiently, Scoro can help you focus on what really drives profitability.

“At the start, you’re just looking at cash flow – what’s coming in, what’s going out. But as you grow, it’s not enough. You need to start understanding project profitability and, eventually, team performance, so you’re making proactive decisions rather than firefighting.”

Harv Nagra from Scoro will be talking about the different stages of business maturity and how agencies can make sure they’re tracking the right things at the right time. 

Reinventing Agency Operations Through Holistic Metrics

“Utilisation by itself doesn’t tell enough of a story – it doesn’t tell us exactly how we’re performing.”

Ryan McNamara saw the problem. Tracking time and tasks is a big task – but it wasn’t giving a full picture of how client projects were really performing. Were they running efficiently? Were budgets being spent wisely? Were clients actually happy?

So he made a change. 

Rise at Seven’s new system combines hard data with real client relationships – bringing together project efficiency, time spent, budget burn, and client satisfaction into one holistic tracking model. 

The team now has a single source of truth across every account. That means more control, more visibility, and faster, better decisions. Stand-ups have been stripped back, reporting takes minutes, and the whole team can spot issues (and opportunities) early.

At Clockwork, Ryan will break down the model, the mindset shift behind it, and how it’s helped Rise at Seven turn complex operations into something refreshingly simple – and more profitable.

Avoid Project Ruining IT Catastrophes

One click. 

That’s all it takes for your agency’s carefully built processes to come crashing down around you.

A fake invoice. A dodgy email. A phishing link that someone – maybe even you – falls for. And suddenly, you’re locked out, your data is compromised, and your biggest client project is ruined with no real explanation.

Ralph Harrison says, “Trust is good – but not from an IT perspective.” 

Scammers and hackers don’t announce themselves. They don’t wait until you’ve got the time to deal with them. And they don’t just happen to the elderly – they hit fast-growing agencies, stretched teams, and anyone who’s thinking, “We’ll deal with security when we’re bigger.”

In this session, Ralph from Cubit, will be diving into the biggest security mistakes agencies make, and how to bulletproof your operations against IT disasters. 

“People just assume their team structure is working – until everything starts crumbling around them.”

In an agency, it’s really easy for roles to bleed together. 

The strategist is making client decisions, the PM is filling in the gaps, and junior staff are running around ‘keeping the machine running’ without doing anything truly meaningful. 

Mark and Joanna have seen it all: teams frustrated because they’re stepping on each other’s toes, agencies setting unrealistic targets based on default structures rather than ones that have been purpose built, and businesses losing top talent because expectations weren’t clear and progression plans weren’t laid out. 

In this session, they’ll break down how defining roles properly can transform team efficiency, set accurate goals, and actually reduce stress levels. If your team has ever struggled with role clarity, accountability, or making realistic targets that fit your agency’s structure, this is the session for you. [Read More]

The Future of Internal Comms – A Design-Led Approach

Internal Comms is changing – and it’s changing fast. 

“It’s right on the precipice of a huge paradigm shift,” says Emma Bridger. “AI is going to make a lot of what internal comms would do previously, redundant .”

It’s not enough to send out generic all-company emails, and one-size-fits-all updates. You need to be getting behind design-thinking, personalisation, and putting people at the centre of your communications.

Emma says, “When you get it right with your people, it unlocks everything.” 

But how do you actually do that?

In this session, Emma Bridger will break down how agencies can apply design thinking, audience personas, and customer experience tools. to revolutionise the way they engage their teams. 

Creating KPIs That Actually Matter

Have you ever made a strategic decision based on strong financial results, only to discover problems months later?

If you’re tired of reporting numbers that tell you where you’ve been, but not where you’re heading, this session is for you.

“Too many agencies are driving with just their rear-view mirror,” says Jay. “They’re so focused on last quarter’s numbers that they miss what’s coming through the windscreen – client satisfaction dropping, team burnout rising, or innovation stalling. These are the metrics that actually predict your future.”

Let’s be honest – we’re all drowning in data, but starving for insight. Drawing from experience working with hundreds of agencies, Jay Neale from Agency Works will reveal the KPIs that are actually useful, and give your team realistic goals to drive your agency’s performance.

“Great agency leaders don’t obsess over yesterday’s numbers,” Jay explains. “They identify the metrics and behaviours that actually create tomorrow’s success. That’s how you build a sustainable, profitable agency that doesn’t constantly lurch from feast to famine.”