Are you concerned about client churn?

They say a good average attrition rate is around 25%, but it could be higher if you work on a project-based model. 

The problem is, with so many creative agencies to choose from, clients can hop and shop around whenever they like. 

And when they’re as keen to cut costs as they are right now, trying to keep attrition rates low feels especially hard.

So, how can you keep client turnover at a minimum?

We’ll be having an open discussion about this in our monthly client services mastermind.

• Why are attrition rates increasing? Could you be partly responsible?
• Is there a healthy level of attrition? What should you be aiming for?
• What are you using to track attrition rates? Are you on target?
• What can you negotiate into contracts to make sure clients don’t leave you prematurely?

Come along to vent your frustrations in a room that understands – and maybe even pick up some answers as to how you can solve this problem.