Running order – Group A
Here is the current running order for Clockwork – happening 24th April 2025. Line-up subject to change.
🚨 FYI 🚨
To ensure everyone has a fair chance of attending the breakout sessions they would like, we will be splitting our delegates (YOU) into two groups:
A and B.
This is the running order for GROUP A.
Opening Act
⏰ 9.30am
Welcome to the event! Hear what’s coming up, and who’s in the room.
📍 Theatre
⏰ 9.55am
When agencies grow, they may find that they are juggling too many tools to keep track. Scoro‘s Harv Nagra will be sharing all about scaling your agency and using tools that keep you on top of what is profitable.
📍 Theatre
⏰ 10.20am
Zoë Blogg saw how annual reviews and unclear promotion pathways were undermining retention, inflating budgets, and leaving managers unsure how to support growth. At Clockwork, she’ll share her Fair Growth Framework – a system of quarterly check-ins, transparent career pathways, and smarter salary planning that helps Reboot keep top talent and grow sustainably.
📍 Theatre
Breakout sessions
You have the choice between THREE breakout sessions:
⏰ 11am – 12pm
The Future of Internal Comms – A Design Led Approach
Emma Bridger, PeopleLab will be deep diving into the changing world of internal communications. She will be breaking down how agencies can apply design thinking, audience personas, and customer experience tools to revolutionise the way they engage their teams.
Who is this for? Leaders who want to reinvent their internal comms strategy and keep their teams fully engaged.
📍 Bronte
⏰ 11am – 12pm
Growing your Ops Team
Ben Willmott will be sharing his honest, and practical opinions on how to grow an operations team that works for you. He’ll be covering everything from knowing when it’s time to step back and hire, to knowing how to hire the right people to make your life easier.
Who is this for? Leaders who are looking to build an operations team to help support the day to day runnings of an agency.
📍 Chaucer
⏰ 11am – 12pm
Being Lean Can Be BETTER For You
Jake Cawdery will be discussing how Curated has completely changed the way they work – moving from a traditional agency to a consultancy model. He will share insights on how ‘vanity metrics’ can lead you down the wrong path.
Who is this for? People looking to ‘rightsize’ their agency but are worried a change in numbers or format may negatively affect them.
📍 Elliot
12pm – Lunch!
We’re giving you 45 minutes for this, so you can properly get to know the others.
Agency Operations Surgery
Head into the Theatre!
⏰ 12.45pm – 1.45pm
Agency Operations Surgery – with Manish Kapur, Glen Duncan, and Harv Nagra
During the event, we’ll have operations consultants on hand to help you solve your agency’s people and process problems in our ‘Ops Surgery’.
Who is this for? Agencies who are stuck or stagnant – whether you have an idea of what’s causing the problem or not, get involved!
📍 Theatre
Breakout sessions
You have the choice between THREE breakout sessions:
⏰ 1.50pm – 2.50pm
Avoid Project Ruining IT Catastrophes
Ralph Harrison from Cubit will be diving into the biggest cyber security mistakes that agencies make. Often IT takes a back burner as an agency grows – but Ralph wants you to be prepared to stop your operations from being hit with a project destroying disaster.
We will be sending out a form for you to fill in before this session so Ralph can offer custom solutions for your problems.
📍 Bronte
⏰ 1.50pm – 2.50pm
Creating KPIs That Are Actually Useful
Jay Neale will be delving into his KPI knowledge and discuss how you can better prepare and plan for your agency’s goals.
Who is this for? Leaders who want to create meaningful KPIs that are actually useful and give their team realistic goals to work towards.
📍 Eliot
⏰ 1.50pm – 2.50pm
Right People, Right Roles: Boost Your Teams Efficiency
Mark Taylor, Numiko and Joanna Anthony will be sharing all about how properly defining your team’s roles will reduce stress levels, and transform your agency’s efficiency.
Who is this for? Agencies who feel like they don’t have a clear structure and are struggling with role clarity and accountability for their team.
📍 Chaucer
2.50pm – Coffee break!
We’re serving tea, coffee and pastries. We’re giving you 15 minutes for this.
⏰ 3.05pm – 4.05pm
How Operations Leaders are Using AI To Transform Their Agencies
Charlotte Collier will be sharing all about how she is using AI as a strategic tool for operational efficiency and innovation at Finally. She will be talking about her 10 Golden AI rules and how she is using AI to unlock new ways of working as an Operations Director.
Who is this for? Leaders who feel like their operations are outdated and are looking for ways to introduce AI in ways that actually help you stay efficient.
📍 Theatre
⏰ 3.05pm – 4.05pm
20 Minute Scoro Demo
See how Scoro can simplify your agency’s operations and elevate your business maturity. Experience the intuitive interface and discover how it brings clarity, control, and confidence to every stage of your workflow.
From effortless quoting to real-time budget tracking and smarter revenue forecasting. See how Scoro can help you operate with better efficiency and insight.
📍 Dickens
Finale
⏰ 4.10 – 4.30pm
Taking a Holistic Approach to Operations
Rise at Seven’s Ryan McNamara realised traditional metrics aren’t enough. Time tracking alone couldn’t reveal how projects were really performing – or if clients were truly satisfied.
At Clockwork, he’ll share the new model he has introduced at Rise at Seven: one that blends efficiency, budget, and client happiness into a single source of truth. The result? Clearer insights, quicker decisions, and smoother, more profitable delivery.
📍 Theatre
⏰ 4.30pm – 5pm
Keeping Operations Steady Through Acquisition
Paul Simms will be sharing what it took to keep operations afloat when Reflect Digital acquired LAB in 2023 and forming Human First Collective. He will be deep diving into his journey of operational integration and how they kept the agency moving forward.
📍 Theatre