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Happy Clients

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🔗 Event details
🔗 Manifesto
🔗 Speakers
🔗 Itinerary
A colorful graphic featuring the text "HAPPY CLIENTS," surrounded by cheerful emojis, smiling faces, thumbs-up icons, and various playful elements, creating a positive and engaging visual representation of client satisfaction.

Event details

Join the world’s best agency client services conference

This is your chance to hear how other agency client services leaders are engaging clients, growing accounts and developing their roles. Get inspired, and take away ideas to implement in your agency.

📅

19th May 2026

⌚

1:30 PM

📍

British Library, London

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Event Manifesto

The Account Management &
Client Services Summit

Event curated by:

  • Niamh Kelly

    Agency Hackers

Client services is as much about new business as it is about retention.

And as more and more holes poke through their pipeline, agencies are looking strengthen and grow their relationships with existing clients.

This has created a mounting pressure on account managers and client services teams.

Yet still…

• Clients still don’t want to pay for it.
• Project managers think they could do the job themselves.

• Communication between sales teams and account managers is still abysmal.

So while you’re battling cheeky contract changes, cancelled projects (despite great performance) and client-side staff changes – we’ll be looking at how you can manage the expectations put on your role, by your team and your clients, whilst leaving enough time to do what you do best: keeping clients close and committed.

And for the agency founders in the room – we’ll be looking at why account management needs your support now more than ever, as well as the ways you can make client services more of a team effort.

A handwritten signature that reads "Niamh" in a flowing, cursive style.
A vibrant purple background featuring a playful arrangement of emojis, thumbs up icons, and various colorful illustrations, creating a fun and energetic atmosphere.
The image features the text "HAPPY CLIENTS" written in a playful, bold font against a purple background, conveying a positive and cheerful message about client satisfaction.
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SPEAKERS

⏳ Speakers revealed 19th March 2026

An illustrated image featuring a playful, cartoon-style detonator with a spark and a colorful smiley face with heart-shaped eyes, symbolizing excitement and affection.
A silhouette of a person with a question mark, surrounded by vibrant, colorful patterns. The text above reads "Happy Clients," with "TBC" displayed at the bottom.
A silhouette of a person with a question mark in place of the face, surrounded by a circular border featuring colorful patterns. The label "Happy Clients" is displayed at the top, and "TBC" is written at the bottom.
A graphic featuring a silhouette of a person with a question mark, enclosed in a circular frame. The top text reads "Happy Clients," and the bottom section indicates "TBC," suggesting a placeholder for a client's name or image.
An illustration featuring a silhouette of a person with a question mark in the center, surrounded by a colorful border. The text "Happy Clients" is displayed at the top, and "TBC" is written at the bottom.
A circular graphic featuring a silhouette of a person with a question mark in the center, labeled "Happy Clients" at the top and "TBC" at the bottom, set against a colorful background.

FAQ

Event FAQs

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Do I need to be an Agency Hackers member to attend?

No – anyone running or leading an agency is welcome. Members usually get discounted tickets, but you don’t have to be a member to join us.

Can I transfer my ticket to someone else?

Yes! If you can’t make it, you can transfer your ticket to another person in your agency – or another agency leader – at any time. Just let us know who’s coming in your place.

What’s your refund policy?

We don’t offer refunds, but you can transfer your ticket to another event or colleague if you give us notice.

Do you offer group discounts?

Sometimes – especially if you’re bringing your team. Drop us a message and we’ll see what we can do.

Are the sessions recorded?

Currently, we don’t record the content. The reason is, people often share confidential matters they don’t want to leave the room.

Is there a dress code?

We’re a relaxed crowd. Think “smart casual” or “agency chic”. Just wear whatever you feel comfortable in when you meet new people.