Event
Operations Working Group – August 2026
topline infoRmation
No two agencies are run the same way.
Systems, processes and playbooks are constantly being ripped up and rewritten. New tools arrive all the time. AI is reshaping everything from workflows to delivery. And operations leaders are the people expected to hold this patchwork together with safety pins.
That’s why we’re introducing the Operations Working Group: a recurring monthly session where agency operations leaders compare notes on what’s actually working.
If you’re responsible for making your agency run better – whether that’s improving delivery, building better systems, increasing profitability or creating capacity to grow – this is where you’ll find the people figuring it out alongside you.
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ABOUT THE EVENT
No two agencies are run in the same way.
Systems, processes and playbooks are constantly being ripped up and rewritten. New tools arrive all the time. AI is reshaping everything from workflows to delivery. And operations leaders are the people expected to hold this patchwork together with safety pins.
That’s why we’re introducing the Operations Working Group: a recurring monthly session where agency operations leaders compare notes on what’s actually working.
Each month, we’ll spotlight someone at the coalface who’s solving a real operational challenge inside their agency. We’ll run breakouts, share practical and candid stories, and make sure you leave with at least one idea worth taking back to your own agency.
If you’re responsible for making your agency run better – whether that’s improving delivery, building better systems, increasing profitability or creating capacity to grow – this is where you’ll find the people figuring it out alongside you.
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