Event
OPERATIONS MASTERMIND: What Is Your Firm’s Maturity Gap?
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“Looking at a business maturity model was the first time I got a really clear indication of what we, as a business, needed to do to really grow up.”
In his previous agency role, Harv Nagra had recently moved into operations – reporting to a newly appointed COO – who told him to look at a business maturity model.
“It gave me a really clear understanding of where we were, and where we had gaps in our maturity.”
Now at Scoro, Harv has turned that experience into something bigger: a Business Maturity Quiz designed to help professional services firms see where they really sit across people, process, technology, data and growth.
With over 300 firms assessed, Harv will be joined by ops expert Manish Kapur and finops expert Rich Brett to present and dissect the findings.
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ABOUT THE EVENT
“The findings are a wake-up call. In the current climate, we can’t afford to wing it any more. We have to run our businesses in a smarter, data-driven way.”
Why do some firms dramatically outperform others – even when they’re the same size, in the same industry, with similar teams?
The result is a Business Maturity Quiz that’s now been completed by over 300 professional services firms, assessing operational maturity across five pillars.
The findings are uncomfortable:
- There’s a 7.7x difference in profitability between the most and least operationally mature firms.
- Top-performing firms are 8x more likely to monitor project metrics during delivery…
- …and 14x more likely to forecast margin, revenue, and capacity with confidence.
In this session, Harv Nagra, head of brand communications at Scoro, will be joined by ops expert Manish Kapur and finops expert Rich Brett to break down what actually separates top-performing firms from everyone else – and what you can do about it.
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