Event
OPERATIONS MASTERMIND: How Can You Close Your Agency’s Maturity Gap?
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“That was the first time I got a really clear indication of what we, as an agency, needed to do to really grow up.”
In his previous agency, a brand new COO arrived and advised Harv Nagra to look at a business maturity model: “It gave me a really clear understanding of where we were – and where we had gaps in our maturity.”
Now at Scoro, Harv has turned that into something bigger – a Business Maturity Quiz designed to help agencies see, clearly and quickly, where they really sit across people, process, technology, data and growth.
With results from over 300 agencies, Harv will be joined by ops experts Manish Kapur and Rich Brett to present and dissect the findings.
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ABOUT THE EVENT
“That was the first time I got a really clear indication of what we, as an agency, needed to do to really grow up.”
In his previous agency role, Harv Nagra was already deep in operations – then a new COO arrived.
“He told me to go and look at a business maturity model,” Harv explains. “It gave me a really clear understanding of where we were – and where we had gaps in our maturity.”
It wasn’t about revenue. It wasn’t about talent. It was about how well the business actually ran – and as Harv said, where the business needed to grow up, and fast. That perspective stuck.
Now head of brand communications at Scoro, Harv has turned that into something bigger – a Business Maturity Quiz. This quiz was designed to answer the question of why some firms dramatically outperform others – even when they’re the same size, in the same industry, with similar skillsets and teams.
With over 300 agencies taking part, assessing operational maturity across five pillars, Harv will be presenting the findings to you – and they are very hard to ignore.
Some headlines:
- There is a staggering 7.7x difference in profitability between the highest and lowest-performing firms…
- 71% of agencies don’t monitor metrics during delivery…
- And only 24% can actually forecast margin, revenue or capacity confidently.
In this session, Harv will be joined by ops experts Manish Kapur and Rich Brett to unpack these stats and more, including what separates chaotic, stable and data-driven firms – and why so many agencies think they’re doing fine… until they actually measure it.
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