AGENCY LEADERSHIP PROGRAMME: How Can You Help Your Team Respond to Change?

Change is a constant in agency life at the moment – whether that’s AI, shifting client expectations, or changes to how teams are structured and work together.

But in reality, the hardest part isn’t usually the change itself. It’s how people respond to it.

As a leader, you might notice someone pushing back more than usual, going quiet in meetings, or starting to disengage from the work. And in those moments, it’s not always clear what’s actually going on, or how best to respond.

That’s where this session comes in.

Suzi Lilley and Gemma Popejoy from Pivot Forward, will introduce a practical framework to help you step back and make sense of those reactions, understand where people are in the change process, and why they might be responding the way they are.

From there, they’ll walk through a simple but effective tool you can use in real time, to diagnose what your team needs and how to lead them through it.

The aim is to give you something you can apply straight away – a way of approaching these situations with more clarity and confidence.

👉 In this Toolkit session, you’ll learn how to better understand your team’s response to change – and what to do about it in the moment.