For many people, communication as looked upon as a soft skill. But what if lives depended on your ability to listen, to communicate, to influence?
Kevin Taylor is a former hostage negotiator who spent years negotiating in some of the most extreme situations – from kidnap negotiation to suicide intervention.
Kevin will tell you that when lives depend on it, communication is anything but a soft skill.
In this session, Kevin will share his personal journey to becoming head of the hostage negotiation unit for Greater Manchester Police, sharing some of his experiences from the world of hostage negotiation and making you think about how you communicate. You will never listen the same way again.