The Agency Process and Operations Forum

Tuesday 24th January 2023 – 2pm to 5pm (plus drinks 🥂 afterwards)
Techspace, Shoreditch

• Meet other agency leaders making their business work better
• Hear real ‘happening now’ stories to inspire you

If you are involved in agency process or operations, join us on 24th January 2023 for an afternoon of discussion and inspiration

Are you on a journey to improve your agency’s process and operations?

Clockwork is an afternoon where you can learn from – and be inspired by – other agency leaders who are making their agencies run smoother.

  • You’ll hear candid stories of failure and success from other agencies on a path to make their business work better.
  • You’ll also get to talk confidentially about your business with people who know what it’s like to walk in your shoes… because they’re currently doing it.
  • You can hear how other businesses are creating processes that work for them â€“ and getting people (even creative people!) to stick to them.

Who you’ll hear from

👍 We will also hear from YOU (if you’re okay with it). This event is heavily participatory. We’ll capture your questions and include you in the afternoon. Line-up subject to change.

How to Grow by Focusing on Operations and Intelligent Automation

Simon will be showing us how process and automation are integral to Blue Array‘s plans for 2023. What ideas can you take away? Read full details

Creative vs Process: How Do You Manage the Geese that Lay the Golden Eggs?

When Laura Lane joined Studio BLUP four years ago, there were a lack of processes to speak of.

Laura will be telling us all about her agency’s journey to implementing process – and how it’s impacted them for the better. Read full details

How Do You Get Everybody on the Same Page in Your Agency?

One day, Liberty‘s senior team pulled out their laptops for a management meeting – and realised they were all looking at different numbers.

Hear Paul’s journey to getting his agency on the same page using process and operations. Read full details

How to Succeed Being the ‘Process Person’ in Your Agency

Charlie has risen through the ranks from content marketer to COO at Exposure Ninja. She leads a conversation on how to succeed and thrive in the difficult world of agency operations chief. Read full details

We Gamified Time Tracking”

Andrew has built an operations and delivery team from the ground up at Connective3, and he shares what’s worked and what hasn’t.

One particular win: finding novel ways to encourage staff to record time without them feeling like they’re under the microscope.

How to Keep Your Agency’s Processes and Knowledge Fresh and Useful

Eleven Marketing‘s processes were spick and span – Ella had how to do everything all in one place! But gradually, she realised her beautiful system was starting to decay.

Ella will take us through what she did to rebuild it. This will help you look at your knowledge management through a fresh pair of eyes. Read full details

Meet people who are interested in your story

Clockwork is an afternoon that will helps you get inspired, and meet other people you can learn from. We blend interactive talks and group discussion.

  • We dot you around the venue so you can interact – and we mix up the groups so you meet different people.
  • We poll you before the event to see what you want to talk about.
  • We make sure all the talks are original and interesting. We facilitate questions and reflections throughout.

Clockwork – FAQs 💬

Q: What actually happens on the day?

We start the event at 2.00pm, so try to arrive by 1.50pm.

The afternoon’s format is pretty simple: you will spend some time hearing from guests with interesting stories that you can learn from, and you will also spend some time in small groups discussing your journey with like-minded agency leaders.

The event is hosted by an Agency Hackers facilitator who makes sure that everybody with something interesting to say gets heard. (We poll attendees before the event, so we know who to ‘pick on’ on the day.)

We will serve tea, coffee and sweet things to keep you going, but please eat a sandwich before you arrive. The schedule doesn’t leave us time to serve lunch, unfortunately.

Q: Who will I hear from? Who are the speakers?

The people you’ll hear from are all agency leaders with interesting stories to tell about operations and process.

We also decide who to spotlight based on the information we capture in the weeks before. (Look out for our emails!)

We will publish the line-up a few weeks before, but mostly we hope that you will trust us to select interesting folk from our audience. We find that the people who choose to attend our events are overwhelmingly on fascinating journeys that will resonate with you.

Also, the ‘talks’ aren’t really linear presentations. They’re more like structured case studies, with lots of questions and reflections from the audience.

You could potentially call them ‘fireside chats’, but these are not rambling cosy conversations. They are planned and structured . We put a lot of work into researching our guests, out of respect for your time.

Q: Who can attend?

This event is for anybody in your agency who cares about process and operations.

That might be the founder or owner, it might be the Head of Operations, or it might be somebody else.